Grievance Redressal Process – Stoxniti

SEBI Registered Research Analyst
Reg. No.: INH000021809
Compliance Officer / Grievance Redressal Officer: Mr. Sachin Ghag

Compliance Officer Contact Details:

  • Mobile: +91-9004320341
  • Email: support@stoxniti.com

Our Commitment

At Stoxniti, we believe that prompt and efficient investor service is essential for building trust and sustaining long-term relationships. We are committed to ensuring that our clients receive fair, transparent, and timely resolution of their queries and concerns across all touchpoints.

Investor feedback and grievances form an important part of our continuous improvement process. This Grievance Redressal Policy outlines our structured framework for handling client concerns and ensuring satisfactory resolution, while also aiming to minimise recurrence of similar issues.

Guiding Principles

Our grievance redressal process is built on the following principles:

  • Fair Treatment: Every client will be treated courteously, fairly, and without bias.
  • Timely Response: Complaints will be acknowledged and resolved promptly.
  • Transparency: We will provide clear and honest communication regarding the status and resolution of grievances.
  • Client-Centric Approach: All team members will act in good faith, keeping the investor’s best interest as the priority.

Grievance Redressal Mechanism

  1. Lodging a Complaint

Clients can raise their queries or complaints if they face any service-related issues or have concerns regarding our recommendations, explanations, or processes. You may contact us through any of the following channels:

  • Email: Write to us at support@stoxniti.com
  • Phone: Call the Compliance Officer on +91-9004320341
  • Post: Send a written complaint to:
    Stoxniti – Compliance Officer
    03, Nav Rachana CHS, Near Rushabh Dairy,
  • Gandhi Nagar, Dombivili East 421201
  • Maharashtra, India.
  • Complaints may be lodged in writing, orally, or via telephone.
  1. Resolution Timeline
  • We aim to acknowledge all complaints within 2 business days.
  • A detailed response will be provided within 10 business days from the date of receipt.

If you do not receive a response within the specified time frame or are dissatisfied with the resolution provided, you may escalate your complaint directly to the Compliance Officer at support@stoxniti.com.

  1. Escalation to SEBI

If you are still not satisfied with the resolution, you can lodge your grievance with SEBI through the SCORES platform at scores.sebi.gov.in or write to any SEBI office.

For assistance, SEBI also provides a toll-free helpline at:
📞 1800 22 7575 / 1800 266 7575

✅ We value your trust and are committed to resolving all client concerns promptly, fairly, and transparently.

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